Dozens of London Drugs stores across Western Canada remained closed Monday following what the company described as a "cybersecurity incident" over the weekend.
The company abruptly closed all 78 locations in British Columbia, Alberta, Saskatchewan and Manitoba after detecting the cyberattack on Sunday.
London Drugs cited an "abundance of caution" for the decision to shutter stores on Sunday, and provided a statement reiterating that reason for the ongoing closures on Monday morning.
"At this time, we have no reason to believe that customer or employee data has been impacted," the company wrote.
A public relations firm representing the pharmacy and retail chain could not provide any further information on the cyberattack, or give an estimated timeline for reopening.
London Drugs has promised pharmacists will continue working throughout the closures to help customers with urgent needs, and recommended that customers "phone their local store's pharmacy to make arrangements."
CTV News was unable to reach anyone at two Vancouver London Drugs locations that were scheduled to open at 8 a.m. Monday, but an employee on the company's toll-free customer service line suggested workers would be waiting by store entrances to allow people inside to access pharmacy services.
The company's automated prescription request system was also unavailable as of Monday morning.
No details on the nature of the cyberattack have been shared with the public, but the statement from London Drugs described the company as a "victim" of an undisclosed incident.
"Upon discovering the incident, London Drugs immediately undertook countermeasures to protect its network and data, including retaining leading third-party cybersecurity experts to assist with containment, remediation and to conduct a forensic investigation," the statement added.
"We apologize for any inconvenience caused and we want to assure you that this incident is the utmost priority for us at London Drugs."
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2024-04-29 16:13:00Z
CBMiZWh0dHBzOi8vYmMuY3R2bmV3cy5jYS9sb25kb24tZHJ1Z3Mtc3RvcmVzLXJlbWFpbi1jbG9zZWQtbW9uZGF5LWFmdGVyLWN5YmVyc2VjdXJpdHktaW5jaWRlbnQtMS42ODY1OTE00gEA
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