Rogers Communications Inc. is offering customers a credit after a massive nationwide wireless outage left millions without voice calls, texting and data service for several hours on Monday.
The company says a credit equivalent to Monday’s wireless service fee will be appliedto a future bill.
Rogers says the credit will be done automatically and no action is required by customers.
The telecom giant says the root cause of the intermittent wireless service was a recent software update by its network partner Ericsson.
Rogers says it's undertaking an in-depth review in partnership with Ericsson to prevent similar issues from happening again.
Many users expressed frustration with the outage as they work from home under ongoing COVID-19 restrictions and experts say the nearly daylong outage had deep economic repercussions.
https://news.google.com/__i/rss/rd/articles/CBMigQFodHRwczovL3d3dy5jYXN0YW5ldC5uZXQvbmV3cy9CdXNpbmVzcy8zMzE1MzkvUm9nZXJzLW9mZmVycy1jdXN0b21lcnMtY29tcGVuc2F0aW9uLWFmdGVyLW91dGFnZS1jcmVkaXQtdG8tYmUtYXBwbGllZC10by1uZXh0LWJpbGzSAQA?oc=5
2021-04-20 20:26:00Z
52781528263338
Tidak ada komentar:
Posting Komentar