By the time Crystal Kelly finally got through to WestJet customer service, after waiting 27 hours on hold — including a restless night spent sleeping with phone in hand listening to the holding tone on speakerphone — the 33-year-old mother of three had already been stranded in Chicago, away from her kids, for half a week.
What was meant to be their first weekend vacation in five years had turned into a “nightmare” for Crystal and her husband Deryk, after the couple were roused by a 3 a.m. notification Monday morning informing them their flight that same day had been cancelled amid the WestJet mechanics strike.
Arbitration doesn’t typically spur a strike. If anything, the reverse occurs.
Julie Borgdorff and her three daughters, aged eight, six and four. Her family was stranded in Cancun days before a hurricane was expected to hit, forcing the family to pay for a costly alternative flight home.
Compensation and refund rules can be a maze to navigate — and it will only get worse as airlines fight stricter rules.
https://news.google.com/rss/articles/CBMipgFodHRwczovL3d3dy50aGVzdGFyLmNvbS9idXNpbmVzcy90aGVzZS13ZXN0amV0LXRyYXZlbGxlcnMtd2VyZS1vbi1ob2xkLWZvci1uZWFybHktMzAtaG91cnMtYWZ0ZXItYmVpbmctbGVmdC1zdHJhbmRlZC9hcnRpY2xlX2Y5ZmNiNDk0LTNhMjEtMTFlZi05NzVkLTUzZTUwOWFhODhjYy5odG1s0gEA?oc=5
2024-07-05 10:00:00Z
CBMipgFodHRwczovL3d3dy50aGVzdGFyLmNvbS9idXNpbmVzcy90aGVzZS13ZXN0amV0LXRyYXZlbGxlcnMtd2VyZS1vbi1ob2xkLWZvci1uZWFybHktMzAtaG91cnMtYWZ0ZXItYmVpbmctbGVmdC1zdHJhbmRlZC9hcnRpY2xlX2Y5ZmNiNDk0LTNhMjEtMTFlZi05NzVkLTUzZTUwOWFhODhjYy5odG1s0gEA
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