Update: WestJet said early Sunday that its planes are flying again after a technology outage on Saturday that forced the cancellation of many flights, but it would take time to get its schedule back on track. It issued this statement on Twitter: "All systems are now online and stable. We unfortunately anticipate further disruptions as we work to recover from the system-wide outage. We are sincerely sorry for the significant inconvenience."
Online departure and arrival boards for airports across Canada listed several cancellations for morning WestJet flights, including a 6 a.m. departure from Victoria to Calgary and a 6:05 a.m. departure to Vancouver. But many flights for later in the day were listed as on time.
In a reply to a question on Twitter, a WestJet representative said early Sunday: "Rebuilding a schedule takes some time to get new crews, new landing windows, and get aircraft where they were originally scheduled to go."
The airline has not explained why its tech systems failed.
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WestJet suffered what it called a "system-wide outage" Saturday that delayed or cancelled its flights.
The problem stranded WestJet passengers at airports across Canada.
Late Saturday and early Sunday, online departure and arrival boards at airports across the country showed numerous delayed or cancelled WestJet flights.
In a lineup of hundreds of people at WestJet's counter at Vancouver International Airport late Saturday, passengers reported receiving no information about when flights would be available.
After a long wait in line, they were offered an airport-area hotel room for the night (until they ran out), and reimbursement for meals and cab fare. Some Victoria-bound passengers opted to stay in a hotel for the night and then travel to Tsawwassen for a ferry ride.
WestJet said its contact centre has been unable to access guest reservations as a result of the outage. It didn't provide a reason for the outage.
Calgary International Airport said in a Twitter message that passengers flying through its airport may be delayed “due to a WestJet global IT outage.” It said passengers should check with their airline for flight information.
WestJet has not said when service will be restored.
“WestJet is aware of a system-wide outage that is impacting operations and we continue to work on bringing all systems online,” said WestJet media relations adviser Madison Kruger in an emailed statement.
“We apologize for the inconvenience this is causing guests, as unfortunately, the impact of the outage is still being felt across our operations and is now resulting in additional cancellations and growing delays.”
The Vancouver airport said in a statement late Saturday: "WestJet’s operations are currently being impacted by a system-wide outage that began on November 5, 2022. The impact of the outage is resulting in delays and cancellations of WestJet flights at Vancouver International Airport (YVR)."
https://news.google.com/__i/rss/rd/articles/CBMicGh0dHBzOi8vd3d3LnRpbWVzY29sb25pc3QuY29tL2xvY2FsLW5ld3Mvd2VzdGpldC1oYXMtc3lzdGVtLXdpZGUtb3V0YWdlLXRob3VzYW5kcy1vZi10cmF2ZWxsZXJzLXN0cmFuZGVkLTYwNjI4MzHSAQA?oc=5
2022-11-06 14:40:00Z
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